We are approved to BS EN ISO 9001:2008, and are working towards ISO 9001:2015 which will be adopted in 2018.
Brockhouse is totally committed to meeting our customers requirements in all respects. The foundation of this is ‘Total Customer Satisfaction’ through excellent quality, on time deliveries and competitive pricing. We continually seek feedback from our customers and work internally with multi-disciplined teams to generate improvements for our customers.
For all new product introductions we operate to stringent APQP disciplines ensuring that we address every detail thoroughly at each stage of development. The process is controlled from initial request to quote, through to the issue of a detailed route card – inclusive of feasibility, contract review, Process FMEA and Inspection and Test Procedures.
The Production Part Approval Process documentation is agreed and signed off by both us and our customer.
Our aim is to raise awareness of all our employees to continuously improving our quality standards to meet the challenges of the future. We operate internal process audits, and we are dedicated to make meaningful and effective improvements to all aspects of our business and in that way we can provide key inputs into the sustainability of our quality system. With full Company commitment and involvement and engagement at all levels a commitment to quality is evident across the Company.